FAQ
Do you ship internationally?
Yes — currently to Italy, with more countries coming soon.
How long does delivery take and what are the costs?
India: 3–5 business days
International: 7–10 business days (customs permitting)
Shipping costs are calculated at checkout.
Are customs duties included?
No. Duties and import taxes may apply and are charged by local authorities.
What is your return/exchange policy (domestic)?
Returns or size exchanges are accepted within 7 days. Items must be unused with original tags and packaging.
Do you offer international returns/exchanges?
Yes — within 10 days of delivery. Items must be unworn, unwashed, and in original packaging. Return shipping costs may apply.
Can I cancel or modify my order?
Yes — within 24 hours of placement.
How do I choose the right size?
Please check the size chart and instructions provided for each garment.
How should I care for my garments?
Handmade pieces need special attention:
Delicate dry clean or cold handwash with mild detergent
Do not bleach or tumble dry
Lay flat to dry
Do you offer bespoke or made-to-order garments?
Yes! Contact us via email to discuss your request.
What payment methods do you accept?
India: Debit/Credit cards, UPI, Net banking via Razorpay
International: PayPal
Can I combine discount codes?
No, only one code per order.
Do you offer COD?
Not currently
Can I track my order?
Yes — tracking details are sent to your registered mobile number once shipped.
How is my data protected?
All transactions are encrypted via secure gateways. We never share or sell your information — it’s used solely to fulfill your order.
Who can I contact for support?
Email us at support@shopvia17.com
How can I stay updated on new collections and offers?
Subscribe to our newsletter and follow us on social media.
